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Support

Mahalo for choosing Hawaiian Telcom as your service provider! Please use the links below to manage your existing account settings or to access other services such as online bill pay.

Special Announcements

Wavecom Info
We’re excited to announce that on December 31, 2012, the Hawaii Public Utilities Commission (PUC) granted the final regulatory approval to transfer ownership of Wavecom Solutions’ competitive local exchange carrier (CLEC) business to Hawaiian Telcom, Inc. Read more.

Business All-in-One Bill Changes
We’ve made changes to simplify your “Business All-in-One Bundle” bill. As part of our commitment to providing you with the best service and experience, we’re making your bill easier to read. Learn more

Bill Block Service
Hawaiian Telcom offers Bill Block service free of charge to prevent unauthorized, non-telecommunications charges on our business customer's bills. To sign-up, call 643-4411. 

Business Customer Service Call Back Request Form

To make an inquiry concerning your account status or request a change to your account, please complete a call back request form.

Installation/Add/Change Phone, Internet
or Wireless Service
 
Business Customers 643-4411 or 877-482-4411
Federal, State, and County Customers 643-3211
Billing Inquiries and Payments  
Pay Bills by Phone  877-651-8962
Business Services & Billing  643-4411
Long Distance Services  
Business Customers  643-3535
24/7 Technical Support  
Business Customers  643-6633
Business All-in-One Customers  643-8647
High-Speed Internet Support  643-4375 or 877-482-1999
Long Distance Support  643-4825 or 877-873-4826
Corporate Security Services  
Fraud, Legal Compliance or Nuisance Call Bureau 643-7111
Yellow Pages Customer Care  
 Oahu Directory Distribution Information 833-2018
 Yellow Pages Directory Dispute line 591-7500 or 877-482-3900
 To Order Directories please visit us here  
   
   
Hawaiian Telcom Headquarters Bill Payments
   
Hawaiian Telcom
1177 Bishop Street
Honolulu, HI 96813
Hawaiian Telcom
P.O. Box 30770
Honolulu, HI 96820-0770