Call or click here for a free consultation


Call or click here for a free consultation

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business support

Mahalo for choosing Hawaiian Telcom as your service provider! Please use the links below to manage your existing account settings or to access other services such as online bill pay.

Special Announcements

Service Advisory
We will be upgrading the firmware of our AdTran NetVanta Ethernet equipment for your DIA, RNS/EIPDS, or Business All-in-One service.  The upgrade to your etherNID and the host shelf will keep your business current with AdTran updates. You can expect that your business will be without Hawaiian Telcom broadband or private networking service (Business All-in-One, DIA, EIPDS and RNS) one night between the period of April 29th and May23rd between midnight and 4 am. Once the upgrades are complete, your equipment will restart automatically.

So that you’re prepared for the upgrade, please be sure to leave your NetVanta equipment powered on so that Hawaiian Telcom can upgrade your device.

If you need to call Hawaiian Telcom for support, please contact the appropriate number below based on your service:
• DIA – 643-8999
• RNS/EIPDS – 643-0850
• Business All-in-One – 643-8647

Wavecom Info

We’re excited to announce that on December 31, 2012, the Hawaii Public Utilities Commission (PUC) granted the final regulatory approval to transfer ownership of Wavecom Solutions’ competitive local exchange carrier (CLEC) business to Hawaiian Telcom, Inc. Read more.

Business All-in-One Bill Changes
We’ve made changes to simplify your “Business All-in-One Bundle” bill. As part of our commitment to providing you with the best service and experience, we’re making your bill easier to read. Learn more

Bill Block Service
Hawaiian Telcom offers Bill Block service free of charge to prevent unauthorized, non-telecommunications charges on our business customer's bills. To sign-up, call 643-4411. 

Business Customer Service Call Back Request Form

To make an inquiry concerning your account status or request a change to your account, please complete a call back request form.

Installation/Add/Change Phone, Internet
or Wireless Service
Business Customers 643-4411 or 877-482-4411
Federal, State, and County Customers 643-3211
Billing Inquiries and Payments  
Pay Bills by Phone 855-748-1077
Business Services & Billing  643-4411
Long Distance Services  
Business Customers  643-3535
24/7 Technical Support  
Business Customers  643-6633
Business All-in-One Customers  643-8647
High-Speed Internet Support  643-4375 or 877-482-1999
Long Distance Support  643-4825 or 877-873-4826
Corporate Security Services  
Fraud, Legal Compliance or Nuisance Call Bureau 643-7111
Yellow Pages Customer Care  
 Oahu Directory Distribution Information 833-2018
 Yellow Pages Directory Dispute line 591-7500 or 877-482-3900
 To Order Directories please visit us here  
Hawaiian Telcom Headquarters Bill Payments
Hawaiian Telcom
1177 Bishop Street
Honolulu, HI 96813
Hawaiian Telcom
P.O. Box 30770
Honolulu, HI 96820-0770